FAQ
What is TZÁR?
TZÁR is a modern luxury house devoted to timeless menswear and premium leather goods. At TZÁR, we merge heritage craftsmanship with contemporary sensibilities to create pieces that transcend trends and seasons.
How can I get in touch with Team TZÁR?
To reach Team TZÁR, email support@tzar.co.in or use the Contact section on the TZÁR website. For call/WhatsApp support, contact us at +91-9201834847 / +91-8817408758 (Monday to Saturday, 11 AM–6 PM IST).
What kind of products does TZÁR offer?
TZÁR offers a curated edit of men’s fashion including statement jackets, leather bags, and tailored essentials — all crafted with exceptional detail.
Are TZÁR products sustainable?
Yes. All TZÁR products are made using responsibly sourced materials. TZÁR production practices are ethical and low-waste by design.
Can I request custom pieces from TZÁR?
Currently, TZÁR does not offer customization. However, we are exploring bespoke and personalisation services, stay tuned for future updates.
How do I place an order with TZÁR?
To place an order with TZÁR, visit https://tzar.co.in, add your chosen products to the cart, and complete a secure checkout process.
Where else can I shop TZÁR products?
At present, TZÁR products are available only through the official website and our Instagram handle.
What payment methods does TZÁR accept?
TZÁR accepts major credit/debit cards, UPI, and digital wallets such as Paytm and Google Pay through secure gateways like PayU/Razorpay.
How long does it take for TZÁR to deliver an order?
TZÁR ships all orders within 7-12 working days. Delivery timelines may vary based on your location.
How can I track my TZÁR order?
Once your TZÁR order is shipped, a tracking link will be sent via SMS and email for real-time updates.
What if I’m unavailable to receive my TZÁR order?
You may authorize someone else to receive it, but TZÁR will not be responsible for any issues post-handover.
What if I entered the wrong delivery address for my TZÁR order?
If the address is incorrect or delivery fails, your TZÁR package will be returned and marked inactive. Re-delivery will require an additional shipping charge.
What is TZÁR’s refund policy?
TZÁR follows a No Refund Policy. In exceptional cases, TZÁR may issue website credit or offer a replacement.
Can I return or exchange a TZÁR product after opening it?
No. TZÁR does not accept returns or exchanges for opened or used products unless:
- The item was received in poor condition, damaged, or defective.
- You received a different product than ordered.
- You wish to exchange for a different size or style of a TZÁR product.
Can I cancel my TZÁR order and get a refund?
You may cancel your TZÁR order for a full refund only if it has not been dispatched or if cancellation is requested within 24 hours. Beyond this window, only website credit or replacement options are available.
How does TZÁR process refunds (if applicable)?
If approved, your TZÁR refund will be credited to the original payment method within 7 working days.
How do I return or exchange a product with TZÁR?
- Email support@tzar.co.in within 7 days of receiving your order.
- Ensure the product is unused, in original packaging, with all tags and proof of purchase.
- Returns must be handled via TZÁR’s official delivery partners only.
- Once received and verified, TZÁR will process your exchange, replacement, or website credit.
What products are non-returnable or non-exchangeable at TZÁR?
- Personalized products
- Gift combos or boxed gift sets
- Sale or clearance products
- Promotional/free items
Can I exchange a TZÁR item for a different size or color?
Yes, subject to stock availability and eligibility under TZÁR’s return window. If unavailable, a refund or website credit will be issued.
Do TZÁR products come with care instructions?
Yes. Every TZÁR product includes specific care instructions tailored to its material. To further preserve your pieces, TZÁR offers the TZÁR Care Collection a premium line of maintenance products designed specifically for our leather goods.
What’s included in the TZÁR Care Collection?
The TZÁR Care Collection is a premium leather maintenance ritual crafted for longevity, elegance, and ease. It includes:
- 0.1 – The First Step - A gentle daily cleanser, perfect for light maintenance. Complimentary with select TZÁR leather purchases.
- Lustré – Conditioner - A rich, nourishing leather conditioner recommended for monthly use to restore softness and shine.
- Léfresh – Leather Freshener - Refreshes the leather surface and neutralizes odours — all without leaving residue.
- One & Done – Dual Cleanser - A weekly-use formula that blends everyday cleansing with targeted spot-cleaning performance.
Each product is designed to work individually or as part of a routine, helping your leather age beautifully over time.
Where can I get help with choosing the right TZÁR Care product?
Contact us at support@tzar.co.in or message us via WhatsApp for guidance.
Does TZÁR offer gifting options?
Yes. TZÁR offers curated gift combos with luxury packaging, designed to elevate your gifting experience.
Can I build my own TZÁR gift box?
Yes. Choose a minimum of 3 items from the TZÁR catalogue — we’ll package them in a signature gift box with a handwritten note.
Can I modify or cancel a TZÁR gift order?
No. All TZÁR gift orders are made-to-order and cannot be modified, canceled, or returned once confirmed.
What is the dispatch time for TZÁR gift packs?
All TZÁR gift orders are dispatched within 7–12 business days.
Are TZÁR gift box charges included in the price?
No. Gift box charges are mandatory and billed separately during checkout.
Does TZÁR offer corporate gifting solutions?
Yes. TZÁR provides tailored gifting solutions for corporate events and clients. Minimum Order Quantity (MOQ) applies.
Can I include my company’s logo in a corporate gift order with TZÁR?
Yes, provided prior approval is granted. Additional lead time and charges may apply.
What are the payment terms for TZÁR corporate gifting?
TZÁR requires 100% advance payment or partial deposit based on order value.
How can I apply for a job at TZÁR?
To join the TZÁR team, email your resume and portfolio to support@tzar.co.in, mentioning your area of interest.
What roles does TZÁR hire for?
TZÁR regularly hires for roles in design, operations, marketing, digital content, supply chain management, sales, merchandising and creative strategy.
Does TZÁR offer internships?
Yes. TZÁR offers internships across fashion design, branding, marketing, and digital content. Submit your application via email.
Can I work remotely at TZÁR?
Some TZÁR roles may offer remote or hybrid options, depending on function and seniority.
What is the work culture at TZÁR like?
TZÁR fosters a collaborative, design-driven, and purpose-led work environment that values creativity, initiative, and ownership.
How can I collaborate with TZÁR as an influencer or content creator?
Email your media kit, handle, and a short introduction to support@tzar.co.in.
Does TZÁR offer paid collaborations?
Yes. TZÁR offers a range of collaboration models including paid partnerships, gifting programs, affiliate campaigns, and content barter.
What platforms does TZÁR collaborate on?
TZÁR works with creators across Instagram, YouTube, Pinterest, LinkedIn, and others based on campaign relevance.
Does TZÁR require a minimum follower count for collaborations?
No. TZÁR prioritizes authentic engagement and brand alignment over follower numbers.
How will I know if I’m selected to collaborate with TZÁR?
If selected, the TZÁR team will reach out within 7–10 working days via email or direct message.
Who can join Club TZÁR?
Anyone aged 18 and above is eligible to join Club TZÁR.
Can I hold more than one Club TZÁR membership?
No. Each person may hold only one Club TZÁR membership linked to a unique email and phone number.
Is Club TZÁR membership transferable?
No. Membership is non-transferable and for personal use only.
How will I receive updates from Club TZÁR?
You will receive notifications via email, SMS, or WhatsApp from Team TZÁR.
Can I unsubscribe from Club TZÁR messages?
Yes, you may opt out of promotional communication at any time.
What is TZÁR’s Fair Use Policy for Club Membership?
TZÁR reserves the right to suspend or revoke memberships in case of misuse, fake accounts, or fraudulent activity.
Can Club TZÁR terms or offers change?
Yes. TZÁR may modify or discontinue Club benefits without prior notice. Continued participation implies acceptance of updated terms.
Who can I contact for help with a TZÁR product or service?
If your concern is unresolved, reach out to the TZÁR team via:
- support@tzar.co.in
- +91-9201834847 / +91-8817408758
- Support Hours: Monday to Saturday, 11:00 AM to 6:00 PM IST
